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Please see the note under Supported platforms. The default value of the Screen Capture policy differs depending on what type of license key you have. If your devices are configured to a profile with Screen Capture set to Disallow, or if the policy is not set, Knox Remote Support Web Viewer cannot function properly. Why am I seeing a black screen in the Knox Remote Support Web Viewer?īelow are some potential causes of the black screen issue : The Screen capture policy is configured incorrectly. This knowledge base article explains some possible reasons why you may encounter a black screen when using Knox Remote Support.
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