baddash.blogg.se - Flex fieldglass login

This allows us to use the information contained in the emails to update positions and pass this information to your ATS. Experience using a VMS System (Vendor Management System) - Fieldglass preferred or other applicable VMS System knowledge such as Beeline, PeopleFluent, etc.VMS Sync processes notification emails from VMSs in real-time.Strong critical thinking skills with the ability think outside the box.Ability to troubleshoot issues with users.Ability to handle multiple projects and tasks concurrently and take direction from many sources.Manage customer’s expectations through timely feedback and proactive communication.Demonstrate ability to be productive with minimal supervision.Customer Service oriented – outstanding communication and interpersonal skills, both oral and written strong organizational skills, professional, energetic and enthusiastic takes initiative acts as a customer advocate building relationships and long-term mutual benefit with the ability to work closely with business and technical teams of all skill levels.Other duties and responsibilities may be assigned from time to time that are compatible with the position.Continues to monitor and escalates such issues according to standard escalation process and Manage follow through with end users to ensure resolution.Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions.

Uses standardized situational responses and processes to resolve customer issues.

Use tracking systems to record issues for documentation purposes.

Manage and monitor IT ticket log for open/existing problems and resolutions.

Resolve issues and questions accurately and within prescribed service level targets.

Act as the first point of contact to handle requests/questions email from various users (internal and external).

The Customer Support Specialist must work with all parties within the Center of Excellence for problem resolution, and must provide a professional response and exhibit strong customer service orientation when dealing with all clients, internal and external. The Customer Support Specialist provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.

The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce/SOW (Statement of Work) program and associated worker lifecycle process.